Privacy Policy

1. Introduction

Welcome to Schedsy ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, use our AI appointment booking widget, and tell you about your privacy rights and how the law protects you.

2. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you and your end-clients, which we have grouped together as follows:

• Identity Data: First name, last name, and business name.
• Contact Data: Email address and telephone numbers.
• Calendar Data: When you connect your calendar (e.g., Google Calendar), we access your availability and schedule to prevent double-booking. We do not read the contents of personal events not booked through Schedsy.
• Conversation Data: Chat logs and inputs provided by your website visitors when interacting with the Schedsy AI widget.
• Financial Data: Handled securely via our payment processor (Stripe). We do not store full credit card details on our servers.

3. Artificial Intelligence & Data Processing

Schedsy utilizes advanced Large Language Models (LLMs) to facilitate conversational booking. Please note the following regarding AI data processing:

• Conversation data (such as end-client inquiries and requested appointment times) is transmitted to our AI infrastructure providers via secure, encrypted APIs.
• Zero-Retention Training Policy: Your data and your clients' data is strictly used to generate immediate booking responses. It is never used to train underlying foundational AI models.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new business customer.
• To provide, operate, and maintain the Schedsy widget on your website.
• To synchronize with your chosen calendar provider to manage appointments.
• To process payments for your subscription.
• To notify you about changes to our terms or privacy policy.

5. Data Security

We have put in place appropriate security measures (including 256-bit encryption in transit and at rest) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data (Right to be Forgotten).
• Object to processing of your personal data.
• Request restriction of processing your personal data.

If you wish to exercise any of the rights set out above, please contact us.